Refund policy

We're happy to accept returns and exchanges within 30 days of receiving your order. This is longer than the 14 days UK law gives you to cancel an online order.

To start a return, email support@vasanticosmetics.com with your order number. We may ask for photos of the product and its packaging, so please keep them until you have heard from us. Then send the items to:

Vasanti Cosmetics Returns
Huboo Warehouse
16 Ash Ridge Road, Unit 2
Bradley Stoke
Bristol BS32 4QE
United Kingdom

Refunds go back to your original payment method within 14 days of us receiving the return. If you cancel your whole order within 14 days of delivery, we also refund the standard delivery charge you paid.

Faulty or wrong item? Email us and we'll put it right at no cost to you.

Nothing in this policy affects your statutory rights.